Careers

Our reputation for providing the most advanced, highest quality services with sound ethics and integrity has earned us the trust of our clients, and our consultants. At BizTech Fusion, we seek the crème de la crème with a unique set of talents and skills that sets them apart from their peers. We believe the possibilities are limitless and look for people with passion and demonstrated potential.

As part of our elite, diverse team, we’re proud to provide our consultants with a comprehensive and competitive benefits package. Our benefits give you flexibility and choices in a number of areas – your health, finances and family. In addition, you’ll enjoy exceptional training and growth opportunities.

From the start of your employment, your performance will be reviewed frequently and measured against expectations defined for your position. You will be expected to meet specific revenue targets and other sales and service metrics may be required. In addition, you may be required to pass several initial training and ongoing developmental assessments. You must meet performance expectations regardless of your compensation status.

If you are interested in joining a team where your contributions are valued and you have the opportunity to impact and transform how our clients do business in order to accomplish their mission/business objectives, submit your resume today to: careers(at)biztechfusion(dot)com.

Advisory Counsel Members

Washington, USA

Purpose: Serves BizTech Fusion as strategic thought leaders, and are comprised of members who are collaborators and catalysts for action representing their specific knowledge area. Serves as an advocate for the organization.

Key Roles and Responsibilities:

  • Identifies, articulates and prioritizes the issues, topics and challenges affecting the organization
  • Identifies “best in class” developments within the appropriate context and potential impact on the organization
  • Assists the organization to better understand our markets and clients, helping to determine best approaches to reaching and engaging key audiences
  • Identifies other subject-matter experts and knowledge leaders who can support the organization in a variety of ways and expand the organization’s reach and influence
  • Represents the interests of the organization and is an advocate for the company
  • Strives to ensure connection of committee activity to BizTech Fusion’s mission, strategy and objectives
  • Participates in meetings, conference calls, task teams, and other activities to the fullest extent possibleAd

 

Avisory Council Chair (additional responsibilities)

  • Provides strategic focus, serving as the leader of the advisory council team
  • In partnership with the Executive Leadership Liaison, establish specific goals and expected outcomes for the year
  • Presides at meetings and leads conference calls of the Advisory Council and leadership to the group relative to the interest area represented by the Advisory Council
  • Advocates for the interests of the Advisory Council
  • Assist executive leadership liaison with succession planning

 

Qualifications (or selection criteria):

  • Senior-level practitioner (Director or Higher) or senior consultant in a professional services profession
  • Thought leader with minimum ten years of professional experience in professional services delivery related functions, with increasing responsibility for strategic development, programs and functions
  • Variety of industry experience, both as a specialist and generalist with experiences representative of membership make-up
  • Excellent communication skills
  • Recommendation by BizTech Fusion leadership & governance required

 

Time Commitment

  • Attend annual in-person advisory council meetings, typically (1) per year; an additional meeting may be called
  • Participate in advisory council calls (4-6 per year)
  • Respond to requests, via e-mail and phone, for feedback and input on a variety of items and BizTech Fusion activities

Volunteer Benefits

  • Give back to the profession: Opportunity to share professional expertise, insights, and experiences to develop emerging professionals.
  • Help guide the organization’s strategy: Help guide the direction of the world’s premier organization in IT solutions and professional services delivery
  • Work with your peers: Experience valuable networking opportunities with your peers in the profession
  • Engage in strategic dialogue about the profession: Participate in robust discussions about service delivery strategies to attract, motivate and retain employees; help fellow Advisory
  • Council members and BizTech Fusion staff identify and articulate trends that will shape the profession in the future; and assist the association in capitalizing and responding to these trends
  • Focus on the profession: Participate with the knowledge that BizTech Fusion values your time and expertise. The organization carefully crafts Advisory Council responsibilities and agendas to utilize your expertise in the profession
  • Sharpen your leadership skills: Participate in committee work and sharpen your business leadership skills in a supportive environment

 

Executive Leadership Liaison

  • Serves as the staff lead and partner with the Advisory Council Chair
  • Ensures that the group has administrative support to accomplish its objectives; ensures that the group meets regularly; and oversees the group’s budget
  • Identifies appropriate talent to serve on the Advisory Council in collaboration with the Advisory Council Chair, senior leadership, and other BizTech Fusion staff
  • Collaborates with the Advisory Council chair to establish meeting/call agendas, objectives, and activities
  • In collaboration with the chair, evaluates Advisory Council member contributions relative to performance expectations and succession planningEnsures effective communications with advisory council members, including updates from the BizTech Fusion Board and sharing of organizational vision, mission, and strategies
  • Serves as a resource to the group to facilitate access to information, and resources
  • Collaborates with other staff liaisons to ensure effective communication and collaboration across all groups

Business Development

Washington, USA

Primary Role
Accountable for finding clients and new ways to provide clients with the satisfactions they derive from our service offerings, at lower cost, and with the greater ease.

Reports To
COO

Direct Reports
Account Managers (regional)

Responsibilities
The Business Development function is responsible for pipeline velocity and achieving sales goals. This function is responsible for the following:

  • Develop marketing plan
  • Create capabilities statement and other sales, marketing, and advertising collateral
  • Work closely with CIO to develop marketing campaigns, product datasheet, case studies, etc.
  • Work closely with VP of CRM to develop revision releases, assess client feedback, etc.
  • Penetrate vertical markets through needs analysis, fiscal year forecasts, etc.
  • Define customer groups and establish sales goals and quotas
  • Develop incentives and promotional programs
  • Coach/train sales force
  • All matters of sales, marketing, and advertising activities
  • Build and develop sales channel partner and teaming relationships
  • Assign Account Managers to each customer
  • Cultivate customer relationships
  • Perform S.W.O.T. analysis
  • Perform cost benefit analysis and return on investment (ROI) reviews
  • Prepare total cost of downership (TCO) reviews

Account Managers

Washington, USA

Primary Role
Accountable for client outreach and ensuring client satisfaction while maintaining the highest value perception of our services/products offering.

Reports To
COO

Direct Reports
None

Responsibilities
The Account Manager function is responsible for high touch client interaction, farming accounts, upselling, consumer affairs, public relations, international business relationships, and the customer service organization. This function is responsible for the following:

  • Brand reputation
  • Customer loyalty appreciation programs
  • Client satisfaction surveys and focus groups
  • Quality control
  • Determine required staff positions to support function
  • Prepare and submit press releases
  • Conduct press conferences
  • Coordinate community activities
  • Facilitate international relationships
  • Develop call center and service dispatch

Principal Consultants

Washington, USA

Primary Role
The location of this position is flexible and telecommuting is available. This is a client facing, revenue generating Consultant with expert consulting experience. The primary purpose is to build and maintain strong client relationships in order to strategically align technology and service in support of client business goals and objectives, to ensure that the company is delivering true business value to its clients, and to effectively preserve and increase/improve the revenue stream.

Reports To
Line of Business Project Managers

Direct Reports
Sr. Consultants

Responsibilities
Responsible for consistently servicing multiple, medium to large client contracts simultaneously, or a large, complex contract. Expertise and work efforts focus primarily on the implementation and support of Unified Communications solutions (including Microsoft Lync and supporting technologies), including requirements gathering, design, migration planning, implementation, support and documentation. Define, manage, and meet client expectations. Define organization and content of project deliverables or proposals with minimal supervision. Work closely with sales team to identify future opportunities with existing clients and provide pre-sales support for potential clients when needed. Manage complex client renewals and cross sell with minimal supervision. Responsible for sustaining strong ongoing relationships with Client middle management and senior management both during and between active engagements. May lead or indirectly supervise project development and functional consultant teams during project implementation/support/change activities.

Delivery Management (80%): Lead in defining solution architecture. Assess possible risks and develop mitigation approaches. Develop migration plans. Implement migration methodology. Resolve complex operational and/or technical problems that require an in-depth evaluation of intangible variables. Provide technical oversight to consulting teams in the resolution or delivery of complex unified communications solutions for business. Maintain responsibility for all technical deliverables on assigned projects. Provide technical leadership to project team, coach and mentor junior team members. Provide management and planning support to Project Managers including escalation of client/project issues and resolution, planning and estimating technical tasks, and coordinating resources. Ability to analyze and solve complex technical problems covering multiple technology areas.

Presales (20%): Lead customer interviews and facilitate requirements gathering. Assist in scoping and level of effort estimation. Assist in Responding to RFIs and RFPs. Lead client discovery workshops to better position our solutions and services. Understand customer’s business with the ability to white-board [articulate] solutions and strategies to client executive teams, users, and IT staff. Contribute in a leadership role to the development, review and presentation of requirements documents, scope definition, proposals, and project plans. Identify risks and define scope during project assessments and requirements gathering exercises and review those identified by others. Stay current with new unified communications technologies and architectures.

Applications: Microsoft Lync, Microsoft OCS, Cisco, AudioCodes, SONUS, Avaya, unified messaging, mobility applications.

Required Qualifications: 8-10 years direct, client facing consulting experience

  • Requires minimum 4 years experience with Microsoft OCS and Lync (required)
  • Must have expert knowledge of Microsoft Active Directory
  • Demonstrated ability to work under pressure and within aggressive schedules
  • Demonstrated experience working with a team
  • Demonstrated understanding of technology and business trends that are shaping unified communications solutions
  • Demonstrated understanding of dial plans, PSTN equipment, and VOIP solutions
  • Demonstrated experience in migration, configuration, and integration
  • Understanding of routers, firewalls, and load balancers a plus
  • Strong time management skills with the ability to prioritize and manage multiple complex tasks at the same time
  • Demonstrated leadership and motivational skills
  • Demonstrated interpersonal and team building skills
  • Good written and verbal communication – a writing sample is required
  • Good presentation skills
  • Strong research skills.

 

Preferred Qualifications:

  • Bachelor’s Degree with an IT focus or equivalent experience
  • MCSE/MCTS/MCITP certification preferred
  • Windows 2003/2008/2012
  • Microsoft Lync 2007/2010/2013
  • Applied experience in performing or supporting at least 1 large scale (10,000 seats+) unified communications deployment
  • Working knowledge of hosting environments and operations experience is preferred. Scripting experience in PowerShell and C#.

Senior Consultants

Washington, USA

Primary Role
The location of this position is flexible and telecommuting is available. This is a client facing, revenue generating Consultant with expert consulting experience. The primary purpose is to build and maintain strong client relationships in order to strategically align technology and service in support of client business goals and objectives, to ensure that the company is delivering true business value to its clients, and to effectively preserve and increase/improve the revenue stream.

Reports To
Line of Business Project Managers

Direct Reports
None

Responsibilities
Responsible for consistently servicing multiple, medium to large client contracts simultaneously, or a large, complex contract. Expertise and work efforts focus primarily on the implementation and support of Unified Communications solutions (including Microsoft Lync and supporting technologies), including requirements gathering, design, migration planning, implementation, support and documentation. Define, manage, and meet client expectations. Define organization and content of project deliverables or proposals with minimal supervision. Work closely with sales team to identify future opportunities with existing clients and provide pre-sales support for potential clients when needed. Manage complex client renewals and cross sell with minimal supervision. Responsible for sustaining strong ongoing relationships with Client middle management and senior management both during and between active engagements. May lead or indirectly supervise project development and functional consultant teams during project implementation/support/change activities.

Delivery Management (80%): Lead in defining solution architecture. Assess possible risks and develop mitigation approaches. Develop migration plans. Implement migration methodology. Resolve complex operational and/or technical problems that require an in-depth evaluation of intangible variables. Provide technical oversight to consulting teams in the resolution or delivery of complex unified communications solutions for business. Maintain responsibility for all technical deliverables on assigned projects. Provide technical leadership to project team, coach and mentor junior team members. Provide management and planning support to Project Managers including escalation of client/project issues and resolution, planning and estimating technical tasks, and coordinating resources. Ability to analyze and solve complex technical problems covering multiple technology areas.

Presales (20%): Lead customer interviews and facilitate requirements gathering. Assist in scoping and level of effort estimation. Assist in Responding to RFIs and RFPs. Lead client discovery workshops to better position our solutions and services. Understand customer’s business with the ability to white-board [articulate] solutions and strategies to client executive teams, users, and IT staff. Contribute in a leadership role to the development, review and presentation of requirements documents, scope definition, proposals, and project plans. Identify risks and define scope during project assessments and requirements gathering exercises and review those identified by others. Stay current with new unified communications technologies and architectures.

Applications: Microsoft Lync, Microsoft OCS, Cisco, AudioCodes, SONUS, Avaya, unified messaging, mobility applications.

Required Qualifications:

  • 5-8 years direct, client facing consulting experience
  • Requires minimum 4 years experience with Microsoft OCS and Lync (required)
  • Must have expert knowledge of Microsoft Active Directory
  • Demonstrated ability to work under pressure and within aggressive schedules
  • Demonstrated experience working with a team
  • Demonstrated understanding of technology and business trends that are shaping unified communications solutions
  • Demonstrated understanding of dial plans, PSTN equipment, and VOIP solutions.
  • Demonstrated experience in migration, configuration, and integration
  • Understanding of routers, firewalls, and load balancers a plus.
  • Strong time management skills with the ability to prioritize and manage multiple complex tasks at the same time
  • Demonstrated leadership and motivational skills
  • Demonstrated interpersonal and team building skills
  • Good written and verbal communication – a writing sample is required
  • Good presentation skills
  • Strong research skills

Preferred Qualifications:

  • Bachelor’s Degree with an IT focus or equivalent experience
  • MCSE/MCTS/MCITP certification preferred – Windows 2003/2008, Microsoft Lync 2007/2010
  • Applied experience in performing or supporting at least 1 large scale (10,000 seats+) unified communications deployment Working knowledge of hosting environments and operations experience is preferred
  • Scripting experience in PowerShell and C#
  • Experience using one or more of the following product lines: AudioCodes, SONUS, Cisco